Terms of service

Last updated: September 3, 2026

Welcome to Warm Shellfish Products. These Terms of Service ("Terms") govern your access to and use of the Warm Shellfish Products website, including the purchase of products and services offered through our website.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms. Please read them carefully before using our website or making a purchase.

1. About Warm Shellfish Products

Warm Shellfish Products operates an online retail store providing products to customers through our website.

For the purposes of these Terms, "Warm Shellfish Products," "we," "us," and "our" refer to the business operating the Warm Shellfish Products website, while "you," "your," and "customer" refer to the person accessing the website or purchasing our products.

Business Name: SUJAN SINGH KUMRE (Warm Shellfish Products)
Email: shopkynoshi@gmail.com
Phone: 9867822792
Address: Railway Officers Colony, Carter Road, Pali Hill, Bandra West, Mumbai, Maharashtra, India

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding contract under applicable Indian law.

  • The information you provide to us is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not use the website to engage in fraudulent, abusive, or unlawful activity.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, colours and appearance may vary depending on your device or display settings.

We reserve the right to correct errors, inaccuracies, or omissions in product information and to update product information at any time.

If a product is unavailable after you have placed an order, we will contact you and provide an appropriate resolution, which may include cancellation and refund of the applicable amount paid.

4. Prices and Payments

All prices displayed on the website are stated in Indian Rupees (INR) unless otherwise specified.

Applicable taxes, including Goods and Services Tax (GST), will be displayed or applied as required by applicable Indian law.

Payment may be made using the payment methods made available at checkout.

By submitting an order, you authorize us or our authorized payment service provider to process the payment for the total amount shown at checkout.

We do not directly store your complete credit or debit card details unless expressly stated otherwise. Payments may be processed through third-party payment service providers that operate under their own terms and privacy policies.

5. Orders

When you place an order, you are making an offer to purchase the products selected by you.

After receiving your order, we may send an order confirmation to the email address or mobile number provided by you.

An order is subject to acceptance by Warm Shellfish Products.

We reserve the right to cancel or refuse an order in circumstances including:

  • The product being unavailable;

  • An error in the product's price or description;

  • Suspected fraudulent or unauthorized activity;

  • Incorrect or incomplete customer information;

  • Delivery restrictions;

  • A violation of these Terms; or

  • Circumstances beyond our reasonable control.

If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded using the applicable payment method or another appropriate method.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed on our website or communicated to you.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, logistical disruptions, and other circumstances beyond our reasonable control.

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside Warm Shellfish Products's direct control.

You are responsible for providing a complete and accurate shipping address and contact information.

If you provide an incorrect address or fail to provide information necessary for delivery, additional delivery charges or delays may apply.

7. Returns, Exchanges and Refunds

Returns, exchanges, cancellations and refunds are subject to our Refund and Return Policy, which forms part of these Terms.

Customers should review the applicable policy before placing an order.

Where a product is eligible for return, the product may be required to be returned in its original condition and packaging, subject to the requirements stated in our Refund and Return Policy.

If a product arrives damaged, defective, incorrect, or materially different from what was ordered, please contact our customer support team within the period specified in our Refund and Return Policy.

Nothing in these Terms is intended to limit any rights or remedies available to consumers under applicable Indian law.

8. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as reasonably possible.

We may request photographs, videos, order details, or other reasonable information to verify the issue and determine the appropriate resolution.

Depending on the circumstances and applicable law, the resolution may include replacement, repair, refund, exchange, or another appropriate remedy.

9. Cancellation of Orders

You may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation may not be possible once an order has been processed, packed, or shipped.

Where cancellation is accepted, any applicable refund will be processed in accordance with our Refund and Return Policy and applicable Indian law.

10. Promotions and Discounts

From time to time, Warm Shellfish Products may offer promotional codes, discounts, sales, or other promotional offers.

Each promotion may have additional terms, including eligibility requirements, validity periods, product exclusions, minimum purchase requirements, or usage limits.

Promotional offers cannot be combined unless expressly stated otherwise.

We reserve the right to withdraw or modify a promotion where permitted by law.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes;

  • Attempt to gain unauthorized access to our website or systems;

  • Interfere with the operation or security of the website;

  • Introduce malicious code, viruses, or other harmful material;

  • Copy, reproduce, modify, or distribute website content without authorization;

  • Use automated systems to scrape or collect website information without our permission; or

  • Engage in activity that could damage, disable, overburden, or impair the website.

12. Intellectual Property

All content on the Warm Shellfish Products website, including text, graphics, logos, photographs, product images, videos, designs, layouts, and other materials, is owned by or licensed to Warm Shellfish Products and is protected by applicable intellectual property laws.

You may access and use the website for personal and lawful shopping purposes.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without our prior written permission.

13. User Reviews and Content

If you submit a review, photograph, comment, testimonial, or other content to Warm Shellfish Products, you agree that the content is truthful, lawful, and does not infringe the rights of another person.

You grant Warm Shellfish Products a non-exclusive, royalty-free right to use, reproduce, display, and publish such content in connection with our business and marketing, subject to applicable law.

We reserve the right to remove content that is unlawful, abusive, misleading, defamatory, obscene, fraudulent, or otherwise inappropriate.

14. Third-Party Services

Our website may use third-party services, including payment processors, courier companies, analytics providers, technology providers, and other service providers.

Your use of third-party services may be subject to the terms and policies of those providers.

Warm Shellfish Products is not responsible for the independent acts, omissions, policies, or availability of third-party services, except to the extent required by applicable law.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, process, and disclose personal information.

By using our website, you acknowledge that you have read our Privacy Policy.

16. Product Use and Safety

Customers are responsible for using products in accordance with the instructions, warnings, labels, manuals, and other information supplied with the product.

Where applicable, customers should read all product instructions and safety information before use.

Nothing on the website should be interpreted as professional medical, legal, financial, or other professional advice.

17. Accuracy of Website Information

We make reasonable efforts to keep the information on our website accurate and current.

However, we do not guarantee that the website will always be completely free from typographical errors, technical errors, inaccuracies, interruptions, or omissions.

We reserve the right to correct errors and update information without prior notice.

18. Limitation of Liability

To the maximum extent permitted under applicable Indian law, Warm Shellfish Products will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or products purchased through the website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law, including applicable consumer protection rights.

19. Events Beyond Our Control

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, epidemics or pandemics, government restrictions, strikes, transportation disruptions, internet or telecommunications failures, courier disruptions, war, civil unrest, or other similar events.

20. Governing Law

These Terms are governed by and interpreted in accordance with the laws of India.

Nothing in these Terms is intended to deprive a consumer of any mandatory rights or remedies available under applicable Indian consumer protection laws.

21. Consumer Rights

Nothing in these Terms limits or excludes any rights that you may have as a consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian laws.

We will comply with applicable requirements relating to consumer protection, product information, pricing, refunds, grievance handling, and other obligations applicable to our business.

22. Grievance Redressal

If you have a complaint, concern, or grievance regarding an order, product, service, or our website, you may contact us using the details below:

Grievance Officer: SUJAN SINGH KUMRE
Email: shopkynoshi@gmail.com
Phone: 9867822792
Address: Railway Officers Colony, Carter Road, Pali Hill, Bandra West, Mumbai, Maharashtra, India

We will acknowledge and address consumer grievances in accordance with applicable law.

23. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes to our business, products, services, technology, or applicable legal requirements.

The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in effect.

25. Contact Us

If you have any questions about these Terms or our Services, please contact:

Warm Shellfish Products AKA SUJAN SINGH KUMRE
Email: shopkynoshi@gmail.com
Phone: 9867822792
Address: Railway Officers Colony, Carter Road, Pali Hill, Bandra West, Mumbai, Maharashtra, India